Terms of service
Terms of Service
1. Acceptance of Terms
By accessing or purchasing from our website, you agree to these Terms of Service. We may update these terms at any time, and your continued use of our site constitutes acceptance of any changes.
2. Order & Tracking
You will receive a tracking number once your order ships, when one is available. Some shipping methods may not include immediate tracking information, only shipment confirmation. When tracking confirms delivery to the address provided, the order is considered delivered. Claims of non-receipt after confirmed delivery will not be accepted and must be handled through the shipping carrier's claims process.
3. Damaged Items
If an item arrives damaged, contact us within 7 days of delivery with clear photographs of the damage and packaging. Upon confirmation, we will authorize the return and work toward a resolution.
4. Return Shipping
Approved returns must be shipped back within 14 days of authorization. The customer is responsible for return shipping costs and for ensuring the item is packaged securely. Return postage is not reimbursable.
5. Non-Delivery Claims
If tracking confirms delivery, we cannot accept returns or issue refunds based on non-receipt claims. Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders lost due to an incorrectly provided address.
6. Return Eligibility
Returns are not accepted for change of mind, incorrect size selection, or any reason other than confirmed damage or defect.
7. Product Descriptions & Variations
We strive to provide accurate product descriptions and images. Minor variations in color or appearance due to screen differences do not qualify as defects.
8. Limitation of Liability
We are not liable for indirect damages or losses of any kind. Our maximum liability is limited to the purchase price of the item in question.
9. Dispute Resolution
Any disputes arising from these terms will be resolved in the following jurisdictions:
- Moonlit Me products: Hunt County, TX
- Sochia Designs products: Clackamas County, Oregon