Refund policy
Return & Refund Policy
Every handmade item from Moonlit Me is made to order. Because each piece is created specifically for the customer, returns and exchanges are not accepted for these items except in cases of damage or defect. Ready-to-ship items follow a separate policy, outlined below.
Handmade & Made-to-Order Items
Damaged or Defective Items
Damage or defect claims must be reported within 7 days of delivery, along with photos of the item and its packaging. Once a claim is confirmed, a replacement will be issued as quickly as possible. Replacements are like-for-like and match the original order. For one-of-a-kind items that cannot be remade, an alternative resolution will be arranged directly with the customer.
Return Shipping
If a claim is approved and the item must be returned, it must be shipped back within 14 days of authorization. Return shipping costs are the customer's responsibility and are non-refundable.
Sizing
All apparel is made to order in the size selected at checkout. Please refer to the size chart on each product page prior to ordering, as sizing does not qualify as grounds for a return.
Ready-to-Ship Items
Ready-to-ship items are pre-made products not created specifically for an individual order, and are eligible for return under the following terms.
Returns must be requested within 14 days of delivery. Items must be unused, unopened, and in their original packaging with all tags attached. Once a return is approved, the item must be shipped back within 7 days of authorization. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective, in which case the process outlined above applies.
A refund will be issued to the original payment method once the returned item is received and inspected. Items returned outside these timeframes, or not in their original condition, will not be eligible for a refund.