We're working our magic behind the scenes, casting our Satisfaction Spell on every facet of your shopping experience.

The key to

Quality

The real magic begins in personally sourcing and testing our products, ensuring every piece reflects our commitment to spellbinding style and unquestionable quality. We guarantee you will be enchanted by everything you order!

Custom

Made To Order

Every item is Custom-made, crafted just for you when you place your order. We won't begin production until you say the magic words helping to reduce our manufacturing footprint and keep our prices low.

On demand

Assistance

As "On Demand" company, our return process is slightly different. In the unfortunate, though unlikely event something arrives in less than magical condition, we will work our magic to make it right! Reach out right away so we can start casting our Satisfaction Spell!

Reach Out Right Away!

  • QUICK & RELIABLE

    Your treasures are carefully packed and sent with care & speed Hermes would approve of!

  • SAFE & SECURE

    Shop with confidence knowing your information is protected by powerful digital wards.

  • HASSLE FREE

    If something isn’t quite right, we’ll work our magic to correct it as quickly as possible!

Answers to Customer Queries

How long does it take for my order to appear?

All of our items are made to order so they can't be shipped out the same day like big box companies. The approximate times from creation to delivery are as follows- 

Hooded Cloaks & Jackets: 6-8 days
Leggings: 8-16 days
Long Style Hoodies:  8-16 days
Satin Pajamas: 8-16 days
Weekender Totes:  4-7 days
Backpacks: 10-18 days
Accessory Pouches:  4-7 days

Many items will ship and arrive separately. Don't be alarmed if you receive a partial order.

How much does it cost to make my order appear?

Shipping rates are calculated per item, up to $100 in order value.

🚚FREE Shipping on orders over $100!

Standard Shipping - $5.00
Large Items - $10.00 (Cloaks/Jackets) 2 day shipping

🥳Subscribe to our emails for future free shipping specials only for Subscribers!

What happens if my order arrives in less than magical condition?

Please contact us immediately in the unfortunate (although highly unlikely) event your order arrives and has unfavorably transformed during the transportation, process or our elves missed something during the casting of the quality control spell.

In most cases there will be no need to return your item. We will send a corrected item, as quickly as possible. (We are unable to replace the item with something different, only a corrected, like item, do to the custom nature of our magical system.) Once we receive your request, we will send further instructions or explanation and work our magic to resolve the issue! We may ask you to send a photograph to help better visualize the issue.

We are very sorry, but sizing issues cannot be accepted as a reason for return, at this time. Please be sure to utilize the size charts provided on the product pages of all apparel items to ensure the best magical fit. Care Instructions can be found there, as well!

(NOTE: All of our magical helpers are treated with the deepest respect and preform services for us by their own accord and are appropriately compensated. No creatures are ever harmed or treated poorly during the crafting and creation of your order.💜)

How can I keep track of my order's transportation progress?

Once your order has passed through the hands of the elves in our QA Department and has been loaded onto a Dragon, Griffin, Hippogriff or Pegasus for delivery, we will provide you with a tracking number when available, so you can monitor the progress of your delivery without needing to consult your crystal ball. 🔮